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Privacy Policy

How we collect, use, and protect your information

Last Updated: December 2024

Best Cider Australia ("we," "us," or "our") operates the website bestcider.com.au. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

Information You Provide

We may collect information you provide directly to us, including:

  • Name and email address when you contact us through our contact form
  • Any messages or feedback you submit through our website
  • Information you provide when participating in quizzes or interactive features

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • Browser type and version
  • Operating system
  • IP address (anonymised)
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device type and screen resolution

2. How We Use Your Information

We may use the information we collect for various purposes, including:

  • To respond to your inquiries and provide customer support
  • To improve our website and content
  • To analyse website usage and trends
  • To personalise your experience on our site
  • To send you updates about new content (only if you have opted in)
  • To protect against fraudulent or illegal activity

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you interact with our site.

Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

4. Third-Party Services

Amazon Associates Program

Best Cider Australia is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com.au. When you click on Amazon affiliate links on our site, Amazon may collect information about you in accordance with their privacy policy.

Analytics Services

We may use third-party analytics services (such as Google Analytics) to help understand website usage. These services may collect information about your use of our website and report website trends without identifying individual visitors.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With service providers who assist in operating our website (subject to confidentiality agreements)
  • When required by law or to respond to legal process
  • To protect our rights, privacy, safety, or property
  • In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are typically retained for two years unless you request earlier deletion.

8. Your Rights

Under Australian privacy law and other applicable regulations, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to processing of your information
  • Request restriction of processing
  • Data portability

To exercise these rights, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. By using our website, you consent to the transfer of your information to countries that may have different data protection rules than Australia.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: privacy@bestcider.com.au
  • Contact Form: bestcider.com.au/contact

13. Australian Privacy Principles

This Privacy Policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). For more information about your privacy rights in Australia, visit the Office of the Australian Information Commissioner at oaic.gov.au.

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